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Predictive AI

Stop guessing customer behavior. Start predicting every action, purchase, and lifetime value.

Your CRM becomes a crystal ball. AI predicts CLV, churn risk, next purchase, optimal pricing for every customer. Sync predictions to any system automatically.

<100ms
2025/solutions/pleasepoint-dm.hero.metrics.latency
4x
2025/solutions/pleasepoint-dm.hero.metrics.conversion
7 days
To Production
AWS Validated
Production-tested by 300+ companies

Stop flying blind with customer decisions

Your CRM holds transaction history but not customer intelligence. Every marketing campaign, pricing decision, and retention effort is pure guesswork.

Customer value is a mystery

Treat $10K lifetime value customers the same as one-time buyers. No idea who deserves VIP treatment.

Lost: 70% of high-value customer retention

Churn happens without warning

Customers disappear suddenly. No early signals, no prevention opportunity, no second chance.

Lost: $3.2M annual customer lifetime value

Marketing campaigns hit randomly

Send same offer to everyone hoping something sticks. Wrong message, wrong timing, wrong customer.

Lost: 85% campaign efficiency potential

Pricing based on intuition

Guess optimal discounts and pricing. Leave money on table or scare away price-sensitive customers.

Lost: 35% margin optimization opportunity
Every day without customer intelligence, competitors capture your most valuable customers with data-driven precision

Pleasepoint DM: Customer intelligence that drives revenue

AI analyzes every customer interaction to predict lifetime value, churn risk, purchase timing, and optimal pricing. Turn your CRM into a prediction engine.

Customer Intelligence Engine

Analyzes purchase history, engagement patterns, support interactions, and behavioral signals to understand each customer deeply.

95%+ prediction accuracy

Predictive Models Suite

CLV prediction, churn scoring, purchase timing, price sensitivity, product affinity - 50+ models working together.

50+ customer predictions

Universal Data Sync

Automatically enriches Salesforce, HubSpot, Klaviyo with predictions. Custom exports to any database or system.

Real-time sync to any system

Continuous Learning

Models improve with every customer interaction. Predictions become more accurate as your business grows.

24/7 automatic optimization

From basic CRM to customer intelligence powerhouse in 7 days

No data science teams, no complex setup. Connect your data, activate AI models, start making intelligent customer decisions.

1

Unify Customer Data Sources

Platform connects CRM, eCommerce, support systems, and marketing tools. Creates unified customer profiles automatically.

Auto-connect Salesforce, HubSpot, Shopify
Import complete customer interaction history
Merge data from support and marketing tools
Create 360° customer view instantly
2

AI Trains Customer Behavior Models

Machine learning analyzes customer patterns to build predictive models for value, churn, preferences, and timing.

Train CLV prediction models
Build churn risk scoring algorithms
Learn purchase timing patterns
Identify price sensitivity indicators
3

Generate Customer Predictions

AI generates comprehensive predictions for every customer: lifetime value, churn risk, next purchase, optimal offers.

Calculate CLV for every customer
Score churn risk and prevention triggers
Predict next purchase timing and products
Optimize pricing and discount strategies
4

Sync Intelligence to Your Systems

Predictions automatically sync to CRM, marketing tools, and databases. Customer intelligence updates in real-time.

Enrich CRM with prediction data
Update marketing automation triggers
Export to business intelligence tools
Monitor prediction accuracy and ROI

Complete customer intelligence: 50+ predictions for every customer

From lifetime value to micro-predictions like optimal email timing, DM knows everything about your customers.

Customer Lifetime Value (CLV)

Predict total revenue each customer will generate over their lifetime. Identify high-value customers early.

Revenue prediction Value segmentation Investment prioritization

Revenue Trajectory Forecasting

Predict if customer value is increasing, stable, or declining. Identify expansion opportunities.

Growth prediction Expansion opportunity Account health

Purchase Value Prediction

Forecast next purchase amount and optimal upsell opportunities for maximum revenue per transaction.

Purchase forecasting Upsell optimization Transaction value

Price Sensitivity Analysis

Identify customers who respond to discounts vs. those who pay full price. Optimize margin per customer.

Pricing optimization Margin protection Discount targeting

Churn Risk Prediction

Identify customers likely to churn with 95% accuracy. Get early warning 30-90 days in advance.

Churn prevention Retention alerts Risk scoring

Purchase Timing Prediction

Know when each customer is most likely to buy again. Optimize campaign timing for maximum conversion.

Timing optimization Campaign scheduling Purchase windows

Next Purchase Prediction

Predict what products each customer will buy next based on purchase history and similar customer patterns.

Product recommendation Cross-sell prediction Inventory planning

Engagement Pattern Analysis

Predict optimal communication frequency, channel preference, and content type for each customer.

Communication optimization Channel preference Engagement timing

Dynamic Customer Segmentation

AI creates micro-segments based on behavior patterns, value potential, and conversion likelihood.

Behavioral segmentation Micro-targeting Dynamic groups

Lookalike Customer Identification

Find prospects who match your highest-value customer patterns. Improve acquisition targeting.

Lookalike modeling Acquisition targeting Prospect scoring

Cohort Behavior Prediction

Understand how customer cohorts evolve over time. Predict group behavior and retention patterns.

Cohort analysis Retention modeling Group behavior

Customer Journey Optimization

Map optimal paths from prospect to advocate. Identify friction points and acceleration opportunities.

Journey mapping Conversion optimization Experience design

Support Ticket Prediction

Predict which customers will need support and when. Proactive service prevents issues before they escalate.

Proactive support Issue prediction Service optimization

Satisfaction Score Forecasting

Predict customer satisfaction before surveys. Identify at-risk relationships early.

Satisfaction prediction Experience monitoring Relationship health

Loyalty Program Optimization

Predict which customers will engage with loyalty programs and what rewards drive behavior.

Loyalty prediction Reward optimization Program engagement

Account Health Scoring

Overall relationship health score combining multiple signals. Early warning system for account management.

Relationship health Account management Risk monitoring

Transform every customer decision with AI intelligence

From marketing automation to sales prioritization, DM predictions drive better decisions across your entire organization.

Marketing & Campaigns

Challenge: Email campaigns sent to everyone get low response rates
AI Intelligence: DM predicts optimal timing, channel, and offer for each customer. Personalized campaigns based on behavior patterns
Result: +340% email engagement, +89% campaign ROI, -60% unsubscribe rate
Challenge: Discount campaigns cannibalize full-price customers
AI Intelligence: Price sensitivity analysis targets discounts only to customers who need them to convert
Result: +78% discount campaign efficiency, maintained 92% full-price margins
Challenge: Product recommendations are generic and irrelevant
AI Intelligence: Next purchase prediction shows specific products each customer is likely to buy
Result: +156% recommendation click-through, +234% cross-sell revenue

Sales & Account Management

Challenge: Sales team can't prioritize high-value prospects
AI Intelligence: CLV prediction identifies which prospects have highest lifetime value potential
Result: +67% qualified lead conversion, +145% average deal size
Challenge: Account managers react to churn instead of preventing it
AI Intelligence: Churn risk scoring provides 30-90 day advance warning with intervention recommendations
Result: +89% churn prevention success, -45% customer acquisition cost
Challenge: Expansion opportunities missed due to lack of visibility
AI Intelligence: Revenue trajectory forecasting identifies accounts ready for upselling and expansion
Result: +123% expansion revenue, +78% account growth rate

Customer Success & Support

Challenge: Support team overwhelmed with reactive ticket resolution
AI Intelligence: Support ticket prediction enables proactive outreach before customers experience problems
Result: +67% first-contact resolution, +89% customer satisfaction scores
Challenge: Customer health tracking is manual and inconsistent
AI Intelligence: Account health scoring automatically monitors relationship strength across all touchpoints
Result: +234% early problem detection, +156% account retention
Challenge: Loyalty program engagement varies wildly by customer
AI Intelligence: Loyalty prediction identifies which customers respond to rewards and optimal incentives
Result: +189% program engagement, +67% repeat purchase rate

From "it's technically impossible" to "live in production" in one sprint

While others debate frameworks, these teams already have AI in production generating ROI. Leaders who stopped building infrastructure and started delivering business value. The fastest AI deployments in the industry. Verified by AWS.

"Pleasepoint es una de las mejores tecnologías para personalizar y analizar información. Su flexibilidad es incomparable. Recomendación infalible para e-commerce que necesite personalización e IA eficiente."
Daniel González Moreno

Head of Data & Analytics at Globant

"Pasamos del modelo tradicional de campañas a un modelo dinámico y enriquecido. Personalizamos las campañas de CRM y mejoramos la conversión de nuestros clientes del canal de comercio electrónico."
Josep Jarque

IT Architect at Condisline

"La personalización one-to-one permite generar contenido interesante, fomentar fidelización, mejorar la experiencia de compra y generar ventas adicionales a través de recomendaciones personalizadas."
Jose Antonio Linde

COO at Condisline

"Con marketing predictivo obtuvimos resultados satisfactorios. Con personalización one-to-one diseñamos ofertas individuales. Conseguimos mayor retención y fidelidad consistentemente."
Alberto Elizondo

Digital Transformation at Real Sociedad

"Descubrimos nuevos comportamientos de compra, perfeccionamos campañas basadas en customer journeys y anticipamos necesidades. Ganamos personalización y mejoramos rendimiento."
Belén Pérez Benavente

Customer Knowledge Manager at Norauto

"Dimos un salto en análisis y segmentación de clientes. Diseñamos campañas de CRM más precisas basadas en comportamiento de compra, optimizando resultados y aportando valor real."
Manuel Caamaño De Melo

Data Scientist at Norauto

"Nuestra biblioteca digital es más intuitiva y eficiente. Los usuarios acceden a contenido jurídico con rapidez inigualable. Transformamos cómo interactúan con recursos legales de forma natural."
Òscar Gallud

CEO at Atelier Libros

Stop guessing customer behavior. Start predicting it.

Every customer decision should be backed by intelligence, not intuition. Deploy DM and transform your CRM into a prediction machine.

95%+ prediction accuracy guaranteed
Real-time sync to any CRM system
Dedicated customer intelligence consultant

Connects with everything you already use

Your tech stack stays intact. We just make it intelligent. Connect anything—from that Excel file accounting still loves to your latest microservices. Integration in hours, not sprints.

Native Real-time

eCommerce platforms

Native connectors for PrestaShop and Shopify. JavaScript SDK for custom storefronts. REST API for Magento, WooCommerce, VTEX. Real-time inventory sync.

Native AI-Powered

CRM and automation systems

Native integration with Salesforce, Klaviyo, HubSpot. AI-powered segmentation and personalization. Automate campaigns using unified customer data. Transparent, no-code activation.

Enterprise Omnichannel

ERP solutions

Unify physical stores with online channels. Loyalty programs, POS systems, inventory management. SAP, Oracle, Microsoft Dynamics ready. Omnichannel truth.

Cloud Streaming

Data infrastructure

Connect your existing data lake: Snowflake, BigQuery, Redshift, Databricks. Add AI layer without migration. Keep your architecture, gain intelligence.

Multi-channel Automated

Marketing tools

Activate AI predictions in Mailchimp, Brevo, ActiveCampaign. Push segments to Google Ads, Meta. Your channels stay, intelligence multiplies everywhere.

Universal Legacy Support

Any format

That Excel from accounting? Those CSVs from 2015? JSON exports? We ingest everything. Automated validation, no manual transformation needed.

sFTP
CSV
XLS
JSON
XML
REST GraphQL Webhooks

RESTful API

Full REST API with GraphQL support. Webhooks for real-time events. Rate limits that scale with your needs. Enterprise-grade security.

API Example
// API Example
URL: https://api.pleasepoint.com/api/onetoone/recommendation/getRecommendation
PARAMETERS:
{
    "account_id":"XXXXXXXXXX",
    "ssid":"XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX",
    "deploy_slug": "itemitem-v4_deploy",
    "model_type": "item-item",
    "product_reference_id": "0904219.66",
    "user_reference_id": "4000140388",
    "num_items": 3 ,
    "rule_slug": "pdp-item-recommendations"
}

RESPONSE:
{
    "status": "ok",
    "data": [
        {
            "reference_id": 1357816.84,
            "name": "Los Compas perdidos en el espacio",
            "price": "€ 19.90",
            "url": "https://www.url.com/9788427048348/1357816.84.html",
            "image_url": "https://www.url.com/dw/image/2b7c8379/images/large/1357816.84.jpg",
            "recommendationId": "RID-f5-45d4-99e8-3c7b1ad35de4-CID-49a0f9"
        },
        {
            "reference_id": 1299455.03,
            "name": "El corazón del pirata",
            "price": "€ 18.90",
            "url": "https://www.url.com/9788414023488/1299455.03.html",
            "image_url": "https://www.url.com/dw/image/35cfc573/images/large/1299455.03.jpg",
            "recommendationId": "RID-f5-45d4-99e8-3c7b1ad35de4-CID-49a0f9"
        },
        {
            "reference_id": 1336752.48,
            "name": "Las Ratitas 2. Súper Alma en acción",
            "price": "€ 14.95",
            "url": "https://www.url.com/9788408227977/1336752.48.html",
            "image_url": "https://www.url.com/dw/image/1a6d0de/images/large/1336752.48.jpg",
            "recommendationId": "RID-f5-45d4-99e8-3c7b1ad35de4-CID-49a0f9"
        }
    ]
}
JavaScript Python PHP

Native SDKs

Drop-in SDKs for all major languages. One-line integration for JavaScript. Server-side libraries for Python, PHP, Java, Ruby, Go.

SDK Example
// Python SDK - Usage examples with AIstudio:
from pleasepoint_py import AIStudio
studio = AIStudio()
studio.platform.API_NAME.API_NAMESPACE.METHOD(**arguments)

studio.platform.genai.salesAgent.invokeSalesAgent(session_id=ID, user_reference_id=ID, user_prompt=prompt_msg)

Questions every team asks before implementation

Real answers from hundreds of deployments. Clear answers about architecture, implementation, and capabilities. For technical teams and business leaders.

7 days to first production use case. Day 1-2: Connect your data sources (API/sFTP). Day 3-4: Platform auto-builds ETL pipelines adapted to your data model. Day 5-6: Configure and train AI models with one-click. Day 7: Deploy via API/SDK or native connectors. No hidden complexity.

Perfect. Connect it directly via SQL/NoSQL connectors. Pleasepoint acts as your AI layer on top, not a replacement. Keep Snowflake, BigQuery, or whatever you use. We read from it, enrich it with AI predictions, and write back. Your data stays where it is.

Yes. AI Studio provides full Jupyter environment with Python ML libraries and Pleasepoint SDK. Direct access to all platform data. Connect any LLM (GPT-4, Claude, Llama). Deploy custom notebooks on schedule. Your team owns the innovation.

Your data never leaves your infrastructure if self-hosted. Cloud version runs on AWS with SOC2, GDPR compliance. Data encrypted at rest and transit. Role-based access control. Full audit logs. You maintain complete ownership and control.

Auto-scaling on AWS. Handles 10K+ predictions/second. Parallel processing for batch jobs. Real-time APIs with <100ms latency. From startup to enterprise load without architecture changes. Pay only for what you use.

Every model is configurable. Adjust parameters, retrain with your data, combine multiple models. Visual configuration for business users, code access for data scientists. Pre-built doesn't mean locked-in.

Start with a single use case. 7-day implementation, monthly billing. Most clients expand to multiple use cases within 60 days after seeing the ROI. No need for annual contracts upfront. Pay as you grow. Cancel anytime with 30 days notice.

Those are ML platforms. Pleasepoint is a business capability platform. We already built the ETL pipelines, feature engineering, model training, deployment orchestration. You configure use cases, not infrastructure. Months of development already done.

Our platform analyzes your data schema and automatically creates optimized pipelines. It detects data types, relationships, and patterns to build feature engineering specifically for ML models. Updates to your schema trigger automatic pipeline adjustments.

Yes. AI Studio provides full Jupyter environment with direct data access. Train any model using TensorFlow, PyTorch, or scikit-learn. Deploy custom models alongside our pre-built ones. Full Python ecosystem available.

Self-hosted option keeps all data on-premise. Cloud version offers region selection (US, EU, APAC). GDPR and SOC2 compliant. Encryption at rest and in transit. Full audit logs available.

Automatic monitoring of prediction accuracy. Alert system for performance degradation. One-click retraining with fresh data. A/B testing for model updates. Full versioning and rollback capabilities.

Cloud: None, we handle everything. Self-hosted: Kubernetes cluster (min 3 nodes), 32GB RAM per node, 500GB SSD storage. Scales horizontally based on load.

Cloud: Based on predictions/month and data volume. Self-hosted: Annual license by company size. No per-user fees. No hidden costs for additional models or connectors.

Multi-AZ deployment by default. Automatic failover in <30 seconds. Data replication across regions. Backup every 6 hours. Point-in-time recovery available.

Default: 10,000 requests/second. Burstable to 50,000/second. No hard limits on batch processing. Custom limits available for enterprise.

Built on AWS. Validated by AWS.

ISV-Accelerate Partner with AI/ML and Retail competencies. The infrastructure you trust, the innovation you need.

AI/ML Competency
Validated expertise in machine learning and generative AI solutions
Retail Competency
Proven results in eCommerce and retail digital transformation
ISV-Accelerate
Technical validation passed. Co-selling enabled. Your success guaranteed.

Your competitors are already 6 months ahead, catch up in 48 hours

While they built custom solutions for months, you can have AI in production this week. No more falling behind. Choose your path: explore the tech or jump straight to a PoC with your real data.

Technical architecture walkthrough
Engineering team support included