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Success case: On-top Campaigns (CRM)

Micro-segmented and highly personalized campaigns.

7 weeks on-top campaigns test results, where 90% of the audience receives on-top campaigns and 10% only the regular newsletters.

Success case of increased revenue by adding highly personalized on-top campaigns to the CRM strategy.

The test compares the performance increase between the audience that receives micro-segmented and highly personalized communications, compared to the control group that receives regular newsletters and journeys.

10

%

Control group

90

%

On-top audience

10% of control group.

The control group only receives regular communications (newsletters and journeys). The on-top audience will receive additional campaigns according to their preferences and consumption habits.

1762

Orders (GC)

18812

Orders (On-top)

+18% increase in orders

The audience that receives the on-top communications significantly increases the volume of orders during the test period thanks to the additional campaigns.

5400

Revenue (Control Group)

1.5

M€

Revenue (On-top)

+43% Increase in Revenue.

The audience that receives on-top communications significantly increases revenue generated during the on-top campaigns test thanks to the increase in average ticket.

67

Average Ticket (Control Group)

81

Average Ticket (On-top)

+20% Increase in Average Ticket.

The audience that receives on-top communications significantly increases average ticket during the test period thanks to one-to-one business rules.

Calculate potential revenue increase using Pleasepoint.

Enter the number of sessions, average ticket, and conversion rate for the last 30 days to know the revenue uplift you would have made with Pleasepoint.

1. Write the number of sessions from last month:

0

2. Write the average ticket from last month:

0,00

3. Write the conversion rate from last month:

0,00%

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"With Pleasepoint, we have moved from the traditional campaign management model to a more dynamic, segmented, and enriched customer model, personalizing CRM campaigns and improving the conversion of our e-commerce channel customers."

Josep Jarque
Digital Project Manager & IT Architect

"The implementation of one-to-one personalization has allowed us to generate much more interesting content for users, as well as foster loyalty, improve the shopping experience, and generate additional sales through personalized recommendations."

Jose Antonio Linde
COO of Condisline

Our clients vouch for us.