Success Case: one-to-one CRM
Manual product selection VS one-to-one recommendation
A/B test results of 4 weeks, where 50% of the audience receives a manual selection of products and 50% receives a highly personalized recommendation for each customer.
Success case of one-to-one product recommendations in newsletters and CRM campaigns.
The test compares the performance of one-to-one product recommendation blocks in newsletters sent. The results have been measured using Salesforce Marketing Cloud (CRM).
50
%Control group
50
%Audience 1-2-1
50% of the audience for each group.
Both audiences were generated using CLV segments. 50% (GC) receives a manual selection of products and the other 50% a one-to-one recommendation.
18
kClicks (Group A)
23
kClicks (Group B)
+26% clicks in newsletters.
Group B (receives one-to-one product recommendations) generates more clicks than the group with a manual selection of products.
196
Orders (Group A)
244
Orders (Group B)
+24% increase in orders.
Group B (receives one-to-one product recommendations) significantly increases conversion compared to the group with manual selection.
9
k€Revenue (Group A)
14
k€Revenue (Group B)
+49% increase in revenue.
Group B (receives one-to-one product recommendations) significantly increases revenue generated compared to the group with manual selection.
Calculate potential revenue increase using Pleasepoint.
Enter the number of sessions, average ticket, and conversion rate for the last 30 days to know the revenue uplift you would have made with Pleasepoint.
1. Write the number of sessions from last month:
2. Write the average ticket from last month:
3. Write the conversion rate from last month:
Amazon Web Services (AWS) Software Partners (ISV).
We are ISV (Independent Software Vendor) partners of Amazon Web Services (AWS) and have been selected for the ISV-Accelerate program.
Don't miss the upcoming Pleasepoint events!
Join our events and discover the best AI use cases. Learn from experts, participate in live demos, and access success stories that will drive your business.
Pleasepoint complements your tech stack by connecting with your CRM, eCommerce, and business dashboards.
Connect Pleasepoint with your systems to update data, enrich customer profiles in the CRM, hyper-personalize interactions in eCommerce, and visualize customer KPIs in your business dashboards. Discover Pleasepoint use cases.

"With Pleasepoint, we have moved from the traditional campaign management model to a more dynamic, segmented, and enriched customer model, personalizing CRM campaigns and improving the conversion of our e-commerce channel customers."
Josep Jarque
Digital Project Manager & IT Architect"The implementation of one-to-one personalization has allowed us to generate much more interesting content for users, as well as foster loyalty, improve the shopping experience, and generate additional sales through personalized recommendations."
Jose Antonio Linde
COO of Condisline"Throughout all these years of collaboration, we have closely witnessed the growth and evolution of the Pleasepoint platform. With predictive marketing, our results were very satisfactory. With one-to-one personalization, we have been able to enrich the information and design individual actions and offers. As a result, we are achieving greater customer retention and loyalty."
Alberto Elizondo
Digital Transformation at Real Sociedad"Working with Pleasepoint allows us to discover new customer purchasing behaviors, refine the implementation of campaigns based on their shopping journeys, and anticipate customer needs. Thanks to all this, we are improving personalization and enhancing the performance of our campaigns."
Belén Pérez Benavente
Customer Knowledge and Loyalty Manager at Norauto Spain"Pleasepoint has enabled us to take a leap in the analysis and segmentation of our customer base. Thanks to its personalization and predictive capabilities, we can now design more precise and efficient CRM campaigns based on purchasing behavior, optimizing our results, allowing us to innovate and add value."
Manuel Caamaño De Melo
Data Scientist at Norauto Spain"Thanks to Pleasepoint, our digital library is not only more intuitive and efficient, but also allows users to access relevant legal content with unparalleled speed and precision. This has transformed the way our clients interact with legal resources, offering a service that adapts to their needs almost naturally."
Òscar Gallud
CEO of Atelier LibrosOur clients vouch for us.











