Success Story: How Atelier Libros Transformed Its Legal Library with Artificial Intelligence.

The legal publisher Atelier Libros faced a crucial challenge: offering a truly efficient and personalized search experience in its digital library.

Its users, primarily lawyers, jurists, and academics, needed to access legal content quickly and accurately. Traditional tools and generic search engines failed to meet these expectations. This is where Pleasepoint's artificial intelligence made a difference.

These were the objectives of Atelier Libros in their project to deploy AI in their digital library:

1. Reduce user search time by providing relevant content in seconds.
2. Personalize responses according to the profile and context of each user.
3. Ensure the accuracy and quality of legal queries to build trust in the system.
4. Automate recommendation processes and optimize data management.
5. Strengthen Atelier's position as a technological innovator in the legal sector.
6. Ensure the privacy and security of the publisher's content.

This is the content of the success story:

1. The challenge: Legal queries and their limitations.
2. A solution designed for the legal world.
3. Pleasepoint Generative Search (GS): Benefits that make a difference.
4. Demo videos: How it works in practice.
5. Testimonials that speak for themselves.
6. Artificial intelligence as a growth opportunity.

The Challenge: Legal Queries and Their Limitations.

Atelier knew that a digital library alone was not sufficient if users had to spend long minutes filtering documents or navigating through irrelevant results. In the legal field, where accuracy and speed are essential, this experience was frustrating for both users and the publisher.

Although they initially attempted to integrate GPT as an assistant in the library, they encountered significant barriers. GPT could process questions and provide answers but lacked specific context about legal content. Additionally, its lack of control over responses and the potential for "hallucinations" (incorrect or out-of-context answers) created distrust among users.

A Solution Designed for the Legal World.

With Pleasepoint GS, Atelier found the perfect solution to overcome these challenges. From the outset, this tool was designed with the unique needs of the legal sector in mind, offering an assistant capable of understanding complex queries, adapting to user profiles, and working with Atelier's exclusive content.

Key Implementation Points:

• Analysis of Query History: The Pleasepoint team studied how users interacted with the library and the types of searches they performed. This allowed for customization of the assistant to respond more accurately and relevantly.
• Integration with Atelier's Exclusive Content: The AI was trained with the publisher's resources, ensuring responses aligned with the legal quality and accuracy their users expected.
• Personalization of Results: The assistant tailors responses to the user's profile. For example, a labor lawyer receives different recommendations than a civil law academic.
• Testing and Optimization: During implementation, tests were conducted with real users to fine-tune the model and ensure a satisfactory experience.

Pleasepoint Generative Search (GS): Benefits That Make a Difference.

Quick access to information is essential for productivity and decision-making. Atelier, a leading legal publisher, faced a critical challenge: ensuring that each user could find what they needed quickly and accurately. The complexity of law and the constant evolution of regulations rendered traditional search engines insufficient.

This challenge was particularly relevant for their users, who demanded precision, relevance, and speed in every query. This not only affected the customer experience but also jeopardized Atelier's perception as an innovative leader in the legal sector.

Pleasepoint Generative Search (GS) has solved this problem. With advanced artificial intelligence, this tool not only improves search functionality but also personalizes and optimizes each interaction, revolutionizing access to legal knowledge.

1. Quick and Accurate Access: Users find relevant content in seconds, significantly reducing search time.
2. Personalized Experience: The tool adapts responses to the needs and profile of each user, making the interaction more intuitive.
3. Increased Trust: By ensuring precision and relevance in responses, the solution reinforces the credibility of the digital library.
4. Intelligent Automation: The system learns and improves with every interaction, ensuring optimal long-term performance.

Pleasepoint GS has transformed the way Atelier manages access to its legal content. This solution not only addresses operational issues but also enhances the customer experience, positioning Atelier as a leader in innovation.

With this implementation, Atelier exceeds user expectations and strengthens its leadership in the legal sector. The decision to integrate Pleasepoint GS is not just technological; it is strategic: to ensure exceptional and differentiated service.

Demo Videos: How It Works in Practice.

We have prepared a series of videos showcasing how Pleasepoint GS's artificial intelligence transforms legal queries in Atelier's digital library. These demos present specific use cases where the assistant responds to complex queries quickly, accurately, and with context tailored to each user's needs.

Each video is designed to highlight the real value of personalization and real-time automation. From answering questions about data protection regulations (GDPR) to addressing highly specific topics like inheritance tax in Spain, these demos illustrate how the assistant not only responds but understands the legal context of each query. This allows users to save time, access relevant information, and trust the responses they receive fully.

By watching these demonstrations, you can discover the potential of Pleasepoint GS as a key tool for optimizing the management and access to digital libraries, personalizing user experiences, and ensuring that every query is resolved efficiently and effectively.

GDPR Conversation

The General Data Protection Regulation (GDPR) is essential for ensuring privacy and protection of personal data within the European Union. In this demo, we explore key questions about its application and compliance.

This demo demonstrates how Pleasepoint GS simplifies understanding and applying GDPR. From data subject rights to penalties, it helps organizations address their legal responsibilities with clarity and precision.

Remote Work Conversation

Remote work has transformed the professional landscape but also introduced legal and organizational challenges. In this demo, we address the main questions about rights, obligations, and remote work regulations.

Thanks to Pleasepoint GS, companies can understand and apply remote work regulations clearly and efficiently. This tool facilitates legal compliance, optimizes employee management, and ensures a respectful and balanced work environment.

Consumer Rights in E-commerce Conversation

E-commerce offers convenience and unlimited access, but it also raises questions about consumer rights. In this demo, we tackle key issues to ensure secure and protected purchases.

With Pleasepoint GS, consumers can quickly access clear answers about their rights in e-commerce. This not only builds trust in online transactions but also helps sellers comply with regulations and avoid legal conflicts.

Inheritance Tax in Spain Conversation

Inheritance tax in Spain can be complex, especially due to regional differences and the numerous exceptions and deductions. In this demo, we address the most common questions for heirs and taxpayers.

Understanding inheritance tax is key to properly managing an estate, particularly in cases involving regional differences or international inheritances. With Pleasepoint GS, you'll get quick, clear answers tailored to the fiscal context, simplifying complex processes and ensuring better decision-making.

Testimonials That Speak for Themselves.

The integration of PleasePoint into Atelier's digital library has completely transformed the user experience. Artificial intelligence has optimized access to legal content, improving both efficiency and customer satisfaction.

This impact has not gone unnoticed by the Atelier team. Their experience with PleasePoint has exceeded expectations, reinforcing their confidence in a solution that not only solves problems but also elevates the level of service provided.

The opinions of Atelier’s leadership highlight the tangible results achieved. Their testimonials reflect how a well-implemented tool can transform the management of legal knowledge and generate significant value for their business.

Pleasepoint’s technology has enabled Atelier to combine innovation and personalization, adapting to the specific needs of each user.

This is particularly relevant in the legal sector, where every query can have a significant impact, and trust in the provided information is crucial. This solution has not only streamlined access to legal resources but also created an environment where every interaction is unique and relevant.

The testimonials from Òscar Gallud (CEO of Atelier) and Juan José Trigas (Director of Publications at Atelier) clearly reflect Atelier’s satisfaction with this implementation. Both emphasize how Pleasepoint’s artificial intelligence has marked a turning point in their digital strategy. They have achieved a more intuitive and precise library while strengthening their market position by offering a tool that exceeds client expectations and redefines how legal information is consumed.

Atelier’s experience shows how a well-implemented artificial intelligence solution can transform a challenge into an opportunity to stand out in a competitive market. And this is just the beginning.

Artificial Intelligence as an Opportunity for Growth.

Atelier's experience demonstrates that artificial intelligence is not just a technological tool but also an opportunity to rethink and redesign how services are delivered in specialized sectors. This success story highlights the impact that a well-planned implementation can have on customer relationships and a company’s market position. It serves as an inspiring example for any sector seeking to differentiate itself through innovation and personalization.

One of the greatest achievements of this project has been the ability to personalize each user’s experience almost instantly. The results speak for themselves: lawyers, jurists, and academics using the library can now find relevant information in just seconds.

This not only saves time but also reduces frustration associated with lengthy and inefficient searches, enhancing the overall user experience. Here are the key benefits:

1. Quick and Accurate Access: Users find relevant content in seconds, optimizing their consultation time.
2. Advanced Personalization: The system tailors its responses to each user's profile and specific needs.
3. Increased Trust: Responses aligned with expected quality reinforce the digital library’s credibility.
4. Process Automation: Reduction of manual effort and optimization of internal resources.
5. Continuous Learning: The system improves with each interaction, ensuring increasingly efficient and precise experiences.

How This Solution Adapts to Other Sectors.

Although this implementation was designed for the legal sector, the capabilities of Pleasepoint GS have applications in many other industries. Here are some notable examples:

• Education: Learning platforms can use artificial intelligence to personalize courses and answer specific questions in real-time.
• Retail and eCommerce: Enhance customer experience with personalized product recommendations and instant answers to frequently asked questions.
• Financial Services: Provide personalized advice on financial products and help clients understand complex terms.
• Healthcare: Facilitate access to verified medical information and help professionals navigate large databases.
• Tourism and Travel: Answer questions about destinations and booking policies, creating a seamless experience for travelers.

The integration of Pleasepoint GS has also demonstrated how a well-implemented technological solution can reinforce trust in the information provided. By avoiding generic or out-of-context responses, the system ensures that each query aligns with the quality and accuracy standards expected by legal resource users.

These are the solutions designed to improve team productivity and efficiency by connecting predictive AI models with generative AI, offering concrete use cases or intelligent assistants:

• Pleasepoint Sales Assistant (SA): Multiply conversion, margin, and productivity for your sales teams with an assistant connected to all your information privately and securely.
• Pleasepoint Sales Prediction (SP): Tired of unmet sales predictions? Make data-driven decisions with precise and validated predictions designed for sales directors, financial managers, and CEOs.
• Pleasepoint Customer Services Assistant (CSA): Optimize your customer service and post-sales support with a smart chat assistant that responds accurately, based exclusively on your company’s information. No hallucinations, just solutions.

If you enjoyed this success story and would like to achieve something similar for your company, request a demo now and create irresistible search experiences.